I am really ticked off at AussieBum.
Back in June of 2014 I placed an order for 4 pairs of underwear (2 for my BF and 2 for me). The ones for myself were way too large when other briefs fit me perfect for that size. In the first correspondence I told them I wanted a refund.
They instead sent me another two pairs of the size and color as the original order.
To this date I have never received the replacement underwear.
Sent e-mail yesterday and they are going to refund only for ONE pair of underwear when there was TWO.
There has been no less than 12 e-mails sent back forth to AussieBum and still they can't get their act together.
Sent off another e-mail today asking for a refund of two pairs of underwear.
Their customer service sucks. (sorry for the language but I am upset).
G'day Guys,
Welcome to the Speedo Forum.
If you are a guest, you can only see a small portion of the forum. Members like posting their speedo selfies so I don't like that to be 100% public. However, joining is free.
If you are a new member, you need to email me your username so I can manually activate your account. This is a pain (for you and me) but it is the only way I've been able to keep the spam bots from ruining the forum. My email address is: DaveEvans@SpeedoFetish.com
This forum is free and I don't allow any advertising (except my own sites), if you would like to donate please click the link above, all donations go towards the hosting and maintenance of the forum for everyone to enjoy.
Dave 'Speedo' Evans
Webmaster/Speedo Enthusiast
Welcome to the Speedo Forum.
If you are a guest, you can only see a small portion of the forum. Members like posting their speedo selfies so I don't like that to be 100% public. However, joining is free.
If you are a new member, you need to email me your username so I can manually activate your account. This is a pain (for you and me) but it is the only way I've been able to keep the spam bots from ruining the forum. My email address is: DaveEvans@SpeedoFetish.com
This forum is free and I don't allow any advertising (except my own sites), if you would like to donate please click the link above, all donations go towards the hosting and maintenance of the forum for everyone to enjoy.
Dave 'Speedo' Evans
Webmaster/Speedo Enthusiast
AussieBum Customer Service
Moderator: DaveSpeedoEvans
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villageguy
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Re: AussieBum Customer Service
I will admit that I find their "customer service" somewhat slow. I have been able to find the emails of the people incharge of these things. Here are some that might help
Sean Ashby (oversees operation and very helpful) sean@aussiebum.com
Elzbieta Paczesniak (in charge of retail and shipping) elzbieta@aussiebum.com
Patricia Pilz (in charge of product management) Patricia@aussiebum.com
All of these are away faster then their customer service. I hope they help you.
i have also heard rueban has been a dick to some people, but was really nice to me. his is rueben@aussiebum.com
Sean Ashby (oversees operation and very helpful) sean@aussiebum.com
Elzbieta Paczesniak (in charge of retail and shipping) elzbieta@aussiebum.com
Patricia Pilz (in charge of product management) Patricia@aussiebum.com
All of these are away faster then their customer service. I hope they help you.
i have also heard rueban has been a dick to some people, but was really nice to me. his is rueben@aussiebum.com
Just a straight guy who likes speedos and aussiebums
Re: AussieBum Customer Service
I bought some aussiebums and they got discolored after the second wear. As I take good care of my clothing I know it wasn't something I did, so I contacted them and I'm still waiting... But I don't going to lose my peace for a pair of swimwear! 